My Account

Can I use my account to make purchases from U.S. companies that won’t ship to a P.O. Box?
Unlike other package forwarding companies, we offer you a physical address instead of a P.O. Box. You will be given an individual suite number at our facility’s physical address for your exclusive use.


After signing up for a account, how soon can I begin using my new U.S. shipping address?
After registration, you can immediately begin shipping to your address.

What will my address look like? Is it a mailbox or P.O. box?
You will have a physical address in the city of Newark, Delaware, which will look similar to this:

32 Wenark Drive
Suite 9-xxxxx
Newark, DE 19713

Is your service available worldwide?
For a complete list of the countries we serve, please review our registration form. If your country is not listed on our website, please send us an e-mail to discuss how we can serve your needs.

How do I manage my orders with
After the quick and easy sign-up process, you will be able to instantly login to your personal “Order Dashboard” where you can view your orders currently at our facility, track your orders shipped from, manage your addresses and payment methods, and much more.

How does the “Order Dashboard” work?
Your “Order Dashboard” is where you can review your entire account in one easy-to-use location. Whenever we receive a package for you at our facility, you will be notified via email. When you receive this notification, login to your account and select the shipping method from our list of providers. You can also use your “Order Dashboard” to: update your shipping information, shipping preferences and payment options, view your shipping history and open a support ticket with our customer service representatives- all from one convenient location!


Do your prices include duties and applicable taxes?
Our rates include all shipping and handling fees. You will still be responsible for certain import duties and taxes imposed by your home country. is not responsible for any delays associated with customs difficulties. Please consult your local customs office with any questions.

Can I make changes to my order after submitting payment for shipping?
Unfortunately, once you’ve submitted your order and you have been charged for shipping it is not possible to amend any details of your order. Please ensure you have reviewed your order, selected the appropriate options prior to submitting your order.

Will I be charged a broker fee to process my shipment?
DHL doesn’t charge broker fee for shipments valued up to $2,000.00 USD.

Do I pay duties and taxes directly to
Once your shipment reaches your country’s customs office, you will be contacted by the shipping carrier to handle the necessary fees.

How do I pay if a U.S. retailer won’t accept my international credit card?
Many companies require a domestic address to be associated with your credit card. In most cases, adding your address as a secondary address to your card will remedy this situation. This can also be resolved by taking advantage of our Assisted Purchasing Program.


How much does it cost to ship a package to my country? have negotiated a very competitive low rates with DHL and appointed as our exclusive courier. For up-to-the-date shipping estimates, please use our customized shipping calculator.

Can I ship my items to another freight forwarding company inside the U.S.?
Per our internal policy, is unable to ship merchandise to any other freight forwarding company.

How are Prohibited Items handled?
If a Prohibited Item arrives in our warehouse, we inform the account holder that they have ten (10) business days from when the item is received to make arrangements for the item’s return to vendor. If no arrangements are made during that time period, the item is properly disposed by

Are there size restrictions on what can be shipped? specializes in small package shipments, but can accommodate large items (including pallet-size shipments) if arrangements are made in advance. If you plan on shipping larger-than-normal merchandise, please contact our customer service team for assistance prior to purchase.

What is’s policy on items damaged in transit? is only responsible for items damaged in transit if insurance has been purchased. If you have purchased insurance and would like to make a claim please contact our Customer Service Department.

Does offer insurance on my order?
Not directly. While insurance can be purchased through for an additional fee, it is handled through your chosen carrier.

What amount of insurance should I purchase?
Items are insured for the value you declare them to be worth, which can be changed if necessary. suggests insuring your package at its full value to ensure complete coverage.

How much does insurance cost?
Insurance is 2% of the total declared value.

What does my insurance cover?
Insurance covers the damage and/or loss of your package during transit along with shipping charges. Please note that Duties & Taxes are not covered by insurance. We insure packages up to a maximum $1000 value.

Can I protect the contents of my order from damage or loss?
If you have the pre-delivery photos to verify the content of your order prior to shipment, any missing or damaged items will be covered by insurance – even after your package is delivered and signed for.

How can I make an insurance claim?
Insurance claims are handled through your chosen shipping company. While can file a claim on your behalf, we are not responsible for insured items during their transit.

How do I file an insurance claim?
Please contact us to initiate the claim with the carrier. We will require you to fill out a Claim Form along with providing photos of the inside and outside of the box.

How long do I have to place a claim?
You must contact with details about your claim within 48 hours of receiving your package. Claims filed later than 48 hours may still be processed however may be rejected by the shipping company. will not honor claims for broken items after 48 hours from delivery.

What if I don’t agree with my carrier’s decision on my insurance claim?
The carrier’s decisions on all insurance claims are final. trusts the carriers and respects their final decisions. However, if you feel that your investigation was not handled properly, you may contact the carrier directly.

Are there punishments for filing a false insurance claim?
In addition to being subject to local and international laws, filing a false claim will also result in the permanent deactivation of a account.

How long does a successful insurance claim take to process?
Claims may take up to 60 days to process. Your chosen carrier, not, decides this timeframe.

Can I cancel insurance on my order?
Once insurance is selected for an order it cannot be cancelled.

If I file a successful claim, what will be refunded?
You will be refunded the declared value of your purchase, but not the cost of shipping. If a refund is issued and the carrier does not refund you directly, will submit the refund to you via your original method of payment.

Do you charge a fee for handling dangerous goods or hazardous materials?
We charge a fee of $10.00 for shipping items that may be required to be handled as dangerous or hazardous materials during international transport. These shipments may take up to 48 hours to be processed for shipping as additional paperwork and special packaging may be required before your order can be properly shipped.

Are there any items that can’t ship?

  • – Combustible and flammable items including paints, oils, lighters, perfume, nail polishes, etc.
  • – Pressurized materials such as hair spray, shaving cream, or spray cans of any type and hazardous materials such as fuels, chemicals, or explosives.
  • – Firearms, weaponry, and their components and parts, including military, police and tactical equipment of any kind, guns, gun replicas, gun accessories, gun components (magazines, clips, and rail systems), ammunition, knives with blades over 6″, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, paintball guns, optical scopes, laser sights, night sights, night vision goggles, handcuffs and other restraints, and surveillance equipment . Basically, if it can be used as a weapon, we won’t ship it.
  • – Agricultural products such as plants, seeds, fruit, and nuts.
  • – Perishable foods of any type are prohibited.
  • – Animals and products made with animal fur are prohibited in most countries.
  • – Alcohol of any quantity, tobacco and nicotine products of any kind, including e-cigarettes and their components.
  • – Cash, currency, money orders, credit cards, debit cards, cashiers’ checks, bank drafts, bearer bonds, collectible stamps and coins, lottery tickets or gambling devices.
  • – Jewellery and precious stones are restricted to some countries and only insurable up to a maximum of $500. Any shipments of jewellery in excess of the $500 carriage limit will be uninsured and the customer assumes all risk of loss above such limit.
  • – Prescription medications are prohibited.
  • – Pornography is prohibited in most countries.


What happens once my package arrives at
Once your package arrives at our warehouse you are notified via e-mail. At this point you can initiate shipping on your package. We will hold your package for up to 30 days free of charge.

1WorldShopping has received one of my packages and I am waiting on another order to arrive. Can I wait until both orders are in my suite to ship my orders?
If your packages were shipped separately or you are expecting several packages, you can wait until we have all of your orders/packages in your suite before you ship your orders. We can hold your packages free of charge for up to 30 days. After 30 days you will be charged a $1.00 USD per day, per package storage fee that must be paid prior to an order’s shipment.

How long will 1WorldShopping hold my order/package?
We will hold any items in your suite for up to 30 days. After 30 days, orders will accrue a $1.00 USD per day, per package storage fee that must be paid prior to an order’s shipment. At 90 days, if an order remains unshipped it is considered abandoned. At this point, an order may be disposed of to offset storage costs.

What happens to my package if it has not been shipped within 90 days? will hold any packages/orders for a maximum of 90 days. If you have not initiated shipping on your package by the 90th day, your package will be considered an abandoned package and will be disposed.

Assisted Purchasing Program

What is 1WorldShopping Assisted Purchasing Program?
The Assisted Purchasing Program connects you with your own personal shopper, giving you a more personalized shopping and shipping experience. If you want to purchase from an online retailer where your credit card isn’t accepted, we can place the order for you. If you need an item quickly, we can physically pick up your item(s) from select retailers and ship them to you within usually one business day. Please note that we will not purchase auction items, such as eBay on your behalf.

How does it work?
To utilize the Assisted Purchasing Program, simply login to your account, go to the Assisted Purchase section and complete your order. We will then check the availability of the item(s), make the purchase(s) and update your account once the purchase is complete.

Do I still need to input my orders into “My Account”?
For ease of use, we will automatically place all assisted purchases into your “Incoming Orders” for you.

How much does this program cost?
The fee is 8% of the total price (include shipping fee and sales tax) per online shop.

What if I want to purchase 10, 100, 1,000 or more of the same item?
You will only be charged 8% of the total dollar amount for as many items as you’d like to purchase and ship.

Is there any pricing or order restriction? may require a credit card authorization form if the assisted purchase order exceeds $100 USD, or if you have been a member for less than three months. We will not buy any merchandise that is restricted or prohibited to import, export, or ship. Please consult with your local customs agency prior to making a purchase.

Where can my Assisted Purchase be sent?
Similar to your other orders, all assisted purchase orders will be received at your address. We will open and inspect your order to ensure its accuracy and completeness. Once processed, your order will be added into your account where you can easily continue with the shipping process.

How can I return goods via the Assisted Purchase program?
We will return any orders in accordance with the seller’s return policy. All return shipping fees for an order are the customer’s responsibility. Once the seller has received the returned merchandise and we have confirmed the refund, your account will be credited for the amount that was refunded, minus the non-refundable assisted purchasing fees.

The refunded amount (minus the assisted purchasing fees) will be added as a credit to your account. This credit will never expire and can be applied toward future assisted purchase orders (including shipping costs).

Can I use the Assisted Purchase program to pay bills, buy memberships, gift cards or subscriptions?
No, the Assisted Purchase service cannot be used to pay for any type of services, including (but not limited to):

  • – Gift certificates
  • – Student loans
  • – Credit card payments
  • – Internet service
  • – Subscriptions
  • – Memberships
  • – Utility bills
  • – Electronic downloads


Do you charge a fee to consolidate packages? will consolidate multiple orders for the low fee of $2.00 per package.

How long will it take to consolidate my packages?
Once all of the packages are received and you have requested our consolidation services, they will be consolidated within one business day.

What is the weight limit for a consolidation?
We can only consolidate package up to 150 lbs. This limit is in place to help protect consolidations from damage in transit.

Why would I want to consolidate my packages?
In most cases, consolidating packages can lower the shipping cost of your orders. Most vendors don’t properly utilize space in their shipping boxes, which leads to higher shipping costs. By using our professional consolidation services, we can repackage your shipments into the smallest, most-convenient and safest shipments possible thus in most cases saving you 10-40% on shipping costs.

What if an item in my consolidated package arrives broken or has physical damage?
We take great care in packaging your consolidation order, however we do not recommend consolidating fragile items. If an item breaks in transit, we are not responsible for the cost of that item or its replacement.

Duties / Taxes

Do you handle the customs declaration form for each package?
It is the buyer’s responsibility to provide with the proper information. This can be done through your Account Manager by completing the “Item Description, Cost, and Qty” field once you have placed an order.

How do I pay tax and duty? How much tax and duty will I need to pay?
Your home country determines duties and taxes. Please contact your local customs office for more information.


I run a business and would like to utilize’s services. Is this possible?
YES! Please contact our customer service team directly to learn how can help your business grow while saving you money.

How do I contact customer support?
Our customer support specialists are here to help you; 10 AM to 6 PM EST. please visit our contact page to find your most convenient method of reaching us.

Can I find via Facebook and Twitter?
Yes! You can become a fan of on Facebook or follow us on Twitter for hints, tips and special web-only deals.

Can you ship my packages to locations other than my home address?
Please specify which address when processing your shipping payment and we can ship your package(s) to wherever is most convenient for you.

How do I file a claim for a lost package?
Please contact us to initiate the claim with the carrier.

What is’s policy regarding customer privacy and confidentiality?
At, we fully respect and honor our customer’s privacy and confidentiality. We will never share your information with any third-party source or affiliate program.

How do I convert kilograms to pounds?
One kilogram is roughly equal to 2.2 pounds.

Why did I receive an email from
If you received an email from you have entered your email address on our website and given us consent to email you regarding special offers we have available. If you no longer wish to receive promotional emails please unsubscribe by selecting the “unsubscribe” link on the email you received.

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